Store Policy

Return Policy

If you're not completely satisfied with your purchase, you may return unworn and unused items within 7 days of the delivery date for store credit only. Please note that items marked as FINAL SALE cannot be returned.

To initiate a return, please visit our returns portal at https://shopify.com. Customers are responsible for return shipping costs.

Return Process

All returned items are inspected before processing store credit. Ensure items are in new, unworn, and unwashed condition with tags attached. We reserve the right to refuse returns that show signs of wear.

Upon receiving the returned item, please allow 3-5 business days for processing. You will be notified of your store credit via email.

Deadlines for Reporting Issues

  • Damaged/Defective Items: Report within 7 days of the delivery date.
  • Incorrect Items: Report within 7 days of the delivery date.
  • Missing Items: Report within 7 days of the delivery date.

Damaged or Defective Products

If you receive a damaged or defective item, or an incorrect item, please contact customer service within 7 days of receipt. Upon receiving the returned product, we will examine it and notify you via email within 2-3 business days regarding your eligibility for a replacement. If a replacement is unavailable, you will receive a full refund.

Shipping Policies

  • Processing Time: Please allow up to 48 business hours for order processing.
  • Delivery Time: Orders are typically delivered within 5-7 business days.
  • Shipping Method: Orders ship via UPS Ground. Orders to P.O. Boxes or addresses not recognized by UPS will be shipped via USPS.

An email confirming your order and shipment will be sent to the billing email address provided. Once the order is with the carrier, Pretty Veteran cannot provide additional shipping information beyond the tracking number. Please use the provided tracking number to monitor your shipment.

Holiday Shipping Policy

During the holiday period (November 22 - December 31), please allow up to 7 business days for order processing before shipment.