FAQs

Please check your shipping address for accuracy before finalizing your purchase. For any reason a shipping address is incorrect, this cannot be changed. For security reasons, the order can only be shipped to the address provided at checkout. Customers can also opt to contact the carrier once their order is in transit and have the package held for pick-up instead.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We offer additional voluntary insurance for lost, stolen, or not received packages via Route. This option is available at checkout for a small fee. If you deselect the shipping insurance at checkout, Pretty Veteran will not be responsible for lost, stolen, or damaged packages.

Once an item is in transit with the carrier, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, it is the customer’s responsibility to file a claim with the shipping carrier.

Pretty Veteran is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customer’s responsibility to file a claim with the shipping carrier or with Route package insurance (if selected during checkout).

Any item returned to our location due to an insufficient or incorrect address entered at checkout by the customer will not, under any circumstance, be re-shipped back out to the customer. These instances will be treated as a standard return for store credit only. The return will be less the initial shipping fee and an $8 return-to-sender fee (UPS charges a fee for every item returned to sender).

If you place multiple orders, they will ship in the order they were received. Shipping is non-refundable.